Refund policy
Editing or Canceling Orders
All orders are personalized, so it is not possible to edit or cancel an order once it has been sent to production.
If you have any questions or notice an error in your order, please contact us as soon as possible via email: info@momentswemade.com
Returns, Exchanges and Cancellations
If your order has already been produced, no refunds of any kind can be issued.
If your order includes a digital product (such as an illustration) that has already been delivered via email, that product cannot be refunded.
Damaged Products
If your product arrives damaged, we will send a replacement at no extra cost.
To be eligible, you just need to send clear photos showing the damage.
Note: Our replacement policy is valid for 30 days after the delivery date.
After that period, we cannot offer exchanges or refunds, even in cases of damage.
Didn’t Receive Any Email After Purchase?
If you don’t receive any email within 7 business days after purchase, check your spam folder.
If you still haven’t received anything after 48 business hours, our emails may be getting blocked.
In that case, please contact us from a different email address so we can resend your digital proof.
Additional Information
The delivery times shown on the website are only average estimates.
Some orders may take longer to arrive, while others may be delivered faster.
We cannot guarantee exact delivery dates and are not responsible for shipping carrier delays.
However, we will always notify you if we become aware of any significant delays.